Blackbaud Data Security Incident
To our Alumni, Faculty, Staff, Students, and Friends:
Texas State University was recently notified of a data security incident by Blackbaud, Inc., a customer relationship management service provider of Texas State, that involved some of your personal identifying information and relationship history. Blackbaud has informed us the cybercriminal did not access your credit card information, bank account information, or social security number.
We take the protection and proper use of your information very seriously. Please see below to learn about the incident and the actions we have taken to protect you.
On July 16, 2020, Blackbaud Inc. notified Texas State of a security incident involving services they provide to Texas State University. Blackbaud Inc. is one of the world’s largest providers of customer relationship management systems and is used by a large majority of non-profits and higher education institutions.
Blackbaud informed us it discovered and stopped a ransomware attack. Blackbaud also discovered that a cybercriminal obtained copies of their customers’ information as part of the same attack. Based on its investigation, Blackbaud believes no data went beyond the cybercriminal and the cybercriminal no longer possesses any of the stolen data. Blackbaud has also informed us it has hired a third-party team of experts to monitor the web as an extra precautionary measure.
Texas State has launched an investigation to fully understand the scope of Blackbaud’s ransomware attack and is working to minimize further risks of exposure of your information as a result of the incident. We take cyber-threats seriously, and we are committed to holding Blackbaud accountable and keeping your personal information safe and secure.
What You Can Do to Protect Yourself
We are notifying you so that you can take immediate action to protect yourself. As a best practice, we recommend you remain vigilant and monitor your online and financial activity promptly reporting any suspicious activity or suspected identity theft to the Theft Resource Center (https://www.idtheftcenter.org) or the FTC at https://www.identitytheft.gov. Please know Texas State University has not and will not ever sell your personal or contact information. Ensuring the safety of our constituents’ data is of the utmost importance to us.
For More Information
We sincerely apologize for this incident and regret any inconvenience it may cause you. If you have any further questions or concerns regarding this matter, please contact Cesquinn M. Curtis, Assistant Vice President, Business Operations in the Office of University Advancement at 512-245-2396 or by email at firstname.lastname@example.org.