FAQ

Alumni, donors and friends can update their information using the Alumni Association website:
www.TxStateAlumni.org
OR the following online form:
www.ua.txstate.edu/university-advancement/ais/contact-update-form.html

Please complete the Advancement Information Services Online Report request form.  If you are unable to access the online form, please e-mail your request to ais-services@txstate.edu.

How long will I need to wait for a request to be completed?
If certain reports are requested on a regular basis, they can be created as a standard report. Please allow 3 to 5 business days for these types of requests. For new requests, or if requesting significant changes to a previous report, please allow 5 to 10 business days to complete the request.

Supervisors of University Advancement employees should submit a request form.  The form is located here.

Employees outside of University Advancement must send a request to ais-services@txstate.edu.   Please provide your name and Texas State NetID with the request.*

*All requests will be reviewed by the VP of University Advancement for final approval

The following information is included: birth names, nicknames, former names, name of spouse and or domestic partner, names of children, birth date, personal relationships, degrees awarded by Texas State University and other U.S. colleges and universities, student activities, alumni activities, employment information, awards and honors, and gift clubs.  This is not an all-inclusive list so if you are looking for an attribute not listed, please call us and we will be happy to help you.  Also, if you would like us to start tracking a new attribute, let us know.  We are here to help.

Phone: 512-245-8714
E-Mail: ais-services@txstate.edu

Phone: 512-245-8714
E-Mail:  ais-services@txstate.edu

Mailing address:

Advancement Information Services
JC Kellam Room 480
601 University Drive
San Marcos, TX 78666

·Login or functionality-related issues with the Advancement application (Millennium)

·Integration and support of third-party applications utilitzed by the VPUA division

·Assistance with the installation of third-party software on University Advancement computers

*For PC related issues, please contact ITAC at itac@txstate.edu or 512-245-ITAC

Please complete and submit the Advancement Information Profile Update form located here.  Allow up to 14 business days for these updates to take effect.

Please complete and submit the Advancement Information Profile Update form.  Allow up to 14 business days for these updates to take effect.

Please contact Advancement Information Services to discuss or set up this service:
Phone:  512-245-8714  or Email:  ais-services@txstate.edu

Advantages of converting your department's database include:

·Departments will spend less time updating and organizing information by sending all corrections and new information to AIS.

·Lists, labels, and reports for events, mailings, etc., that your department requests from AIS will be more complete and accurate. You will not have to spend time combining our lists with yours.

·One of the goals of AIS is to find lost constituents. After switching your information to the advancement database, many times we will be able to find contact information for constituents who were previously "lost" to you.
 

Please contact Donor Services at 512-245-3022 or donorservices@txstate.edu

Please contact AIS at 512-245-8164 or 512-245-5549